W: What can I do for you
M: I’d like to exchange this sweater.
W: What seems to be the matter
M: Well, you see I got this as a birthday present, but it’s the wrong size, and what’s more, I really don’t like the color.
W: Do you have the receipt
M: Yes.
W: Can I have a look at it, please
M: Certainly.
W: What can I do for you
M: I’d like to exchange this sweater.
W: What seems to be the matter
M: Well, you see I got this as a birthday present, but it’s the wrong size, and what’s more, I really don’t like the color.
W: Do you have the receipt
M: Yes.
W: Can I have a look at it, please
M: Certainly.
M: What can I do for you
W: Yes, I would like to place an order.
M: Alright, Ma’am. What items would you like to order today
W: All right. I want to order the satin sheets on page 34.
M: And what size and color would you like
W: I need one full set of sheets in King-size and Ivory.
M: So that is product number MS3419. Size: King. Color: Ivory. Is that correct
W: Yes. I think so.
M: All right. With shipping charges, your total will be 78 dollars and 95 cents. Will you be paying in cash
W: Yes.
M: All right, Ma’am. I will run that charge for you. And then I will get your address in a moment.
W: Can you tell us what you like doing in the evening
M: Well, I like music. I listen to a lot of pop music, but best of all I like watching TV. It’s much better than reading a book.
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