[简答题]Directions:
You made a travel with a travel agency a few days ago and you were disappointed with its service.
Write a letter to the related department to:
1) complain about their bad service;
2) prompt your suggestions.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address.

[简答题]

Directions:
You made a travel with a travel agency a few days ago and you were disappointed with its service.
Write a letter to the related department to:
1) complain about their bad service;
2) prompt your suggestions.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address.

[简答题]Directions: You made a travel with a travel agency a few days ago and you were disappointed with its service. Write a letter to the related department to: 1) complain about their bad service; 2) prompt your suggestions. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address.

[简答题] Directions:
You made a travel with a travel agency a few days ago and you were disappointed with its service. Write a letter to the related department to:
1) complain about their bad service;
2) prompt your suggestions.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address.

[简答题]Directions:
You made a travel with the help of a travel agency and you were disappointed with service. Write a letter to the related department to:
1) complain about bad service;
2) advance your suggestions.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. Youdo not need to write the ad- dress.

[单项选择]What does the woman need to do at the travel agency
A. Purchase her plane ticket.
B. Change her plane ticket.
C. Pick up a passport application form.
D. Arrange for her accommodations in Europe.

[简答题]

Directions:
You made a travel with the help of a travel agency and you were disappointed with service. Write a letter to the related department to:
1) complain about bad service;
2) advance your suggestions.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. Youdo not need to write the ad- dress.

[简答题]

Directions:
You have made an appointment with Prof. Li, but failed to keep it. Write a letter to your teacher to
1) apologize for your failure to keep the appointment;
2) explain your reason to your teacher;
3) express your wish to make another appointment.
You should write about 100 words on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use "Li Ming" instead.

[简答题]

Directions:
Suppose that you cannot return the book to William in person for some emergency and will ask someone else to return it.
1) Give your suggestions, and explain the reasons.
2) Other recommendation.
Write a note in about 100 words to inform him of it. Write it neatly on ANSWER SHEET 2.
Do not sign your own name at the end of the letter. Use" Zhang Wei"instead.

[简答题]

Part A
Directions:
One day you dined at your local restaurant. You are not happy with the food as well as the service. Write a letter to the restaurant manager to complain about the problems and give necessary details.
Write your letter with no less than 100 words on this matter. Write it neatly on ANSWER SHEET 2. Do not sign your own name at the end of the letter; use "Li Ming" instead. You do not need to write the address.

[简答题]

Directions:
You bought a new color TV set made in Guangdong, but it is in poor quality. You want to write a letter to the store and have the set repaired or changed. Your letter should cover the following points:
You should write about 100 words on ANSWER SHEET 2. Do not sign up your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address. ( 10 points)

[简答题]Directions:
Before you leave university you want to sell your computer. Write a note of about 100 words:
1) describing the condition of your computer;
2) how much you would like for it, and;
3) where you can be contacted.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the note. Use "Li Ming" instead. You do not need to write the address.

[简答题]

Directions: Last month you bought a pair of leather shoes from a shop. But now you find that the shoes are in bad quality. Write a letter to the manager of the shop to explain
1) your complain,
2) the problem with the shoes, and
3) your request.
You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the address. (10 points)

[简答题]

Part A
Directions:
Yesterday, you received a letter of invitation from Tom Cruise, one of your American friends. You are asked to attend his birthday party. But you cannot accept bis invitation. Write a letter to Tom, telling him your decision, stating your reason(s) , and making an apology.
Write your letter with no less than 100 words. Write it neatly on ANSWER SHEET 2. Do not sign your own name at the end of the letter; use "Li Ming" instead. You do not need to write the address. (10 points)