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发布时间:2024-01-09 01:21:40

[多项选择]Sales Reduction Your company is an international company which produces electronic products. Your company’’s sales have reduced recently and this situation has lasted for a period of time. You have been asked to submit your ideas on how to increase your company’’s sales. Discuss, and decide together: What problems does the company have which led to such sales reduction What can be done to increase the sales

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[多项选择] Sale Reduction
Your company is an international company which produces electronic productS. Your company’s sales have reduced recently and this situation has lasted for a period of time. You have been asked to submit your ideas on how to increase your company’ s sales.
Discuss, and decide together:
·What problems does the company have which led to such sales reduction
·What can be done to increase the sales
[多项选择]The After-sales Manager of your company proposes to set up a customer hotline to improve customer services. You have been asked to submit ideas on the rationale for such a proposal. Discuss, and decide together:
·The impoffance and necessity for setting up a customer hotline.
·Comparison of its cost and its impact on customer loyalty.
[多项选择]· The Sales Director of your company wants to improve customer service and asked you to write a report on improvement in customer service.
· Write the report for the Sales Director, including the following information:
· the results of your research
· some suggestions on how to obtain customer feedback
· what is important when dealing with customer complaints
· recommendations concerning the company’s measures to improve the quality of service
[多项选择]·Your company’s Sales Department has asked you to give a talk next Friday on your most recent project.
·Write an email to Mrs. Jay in the Sales Department:
·agreeing to give the talk and suggesting a time
·saying what equipment you will need
·requesting information about the participants.
·Write 40-50 words.
[简答题]· You are the Sales Manager in your company who is going to collect annual sales reports.
· Write a memo to all Departmental Managers, including..
· Where the annual sales reports will be sent
· When the annual sales reports will be sent
· What they should do, if any difficulties occur
· Write 40--50 words on a separate sheet.
To:
From:
Date:
Subject:

[多项选择] You are the Sales Manager in your company who is going to visit France for a new project. Write an e-mail to Mr. Nick Whitmore, Head of Human Resources Department and ask for two experienced interpreters as soon as possible. Write a memo to your secretary Explaining the reason Telling him your departure date Mentioning your urgency Write 40—50 words on a separate sheet.
[多项选择]· Your company’s export sales have been falling and the Sales Manager has asked you to consider ways of improving them.
· Write your proposal for the Sales Manager:
· giving reasons for the decline in the company’s export sales
· suggesting ways of improving export sales
· outlining the additional resources that would be required.
[填空题]Part 2
·Your are the sales manager of ACL Company. Your customer, Jackson Bryer, invites you to have dinner with him on Tuesday the Twelfth at seven o ’clock. Write a letter to Mr. Bryer:
☆ Telling him that you cannot have dinner with him.
☆ Saying that you have another engagement that day.
☆ Suggesting two different times when you are free.
Write 30-40 words.
[单项选择]

What is the reduction in the company’s exports
A. 7%.
B. 8%.
C. 9%.
[简答题]Suppose you are a secretary of a company. Your boss is thinking about expanding business on the Internet, so you are assigned to find out;
(1)the number of people who surf the Internet in China,
(2)the sales volume of your company via the Internet, and
(3)people’s attitudes toward buying things on the Internet.
Write an E-mail to your boss about your survey. You should make full use of the information provided in the form printed below.
You should write 160~200 words on ANSWER SHEET 2.
2005年
2006年
2007年
上网人数
2250万
3400万
[单项选择]SW Company
 1998  1999  2000
Sales: Profits: Workers:
 $20million  $4million  12,200  $20million  $2.5million  12,000  $18million  $2.7million  12,500
A. More goods was sold in 1998 than in 2000. B. The more the number of workers increased, the more the profits were made. C. Sales increased from 1998 to 2000.
[简答题] ACCEPTING RESPONSIBILITY FOR YOUR SALES SUCCESS NOTES Business Presentation 1. One important implication of the situation is that employees need continually adapt their behavior to (1) My Work 2. to help companies develop more (2) 3. to encourage employees to make (3) 4. to teach sales people to change their behavior and to implement (4) Problem: 5. Getting others to modify their behavior seems like (5) 6. The fundamental building block for individuals to successfully implement change is a motivating sense of (6) 7. This deep belief is that one is responsible for one’’s own behavior as well as this behavior’’s (7) 8. We shook our heads sadly over some newspaper because someone commits some act of (8) 9. In our litigious world, being a victim is an unfortunate consequence of an (9) 10. If we regard ourselves as victims, we can’’t change ourselves and achieve (10) 11. "Victim attitude", the direct opposite of personal responsibility, is very (11) 12. My wife is

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