A. Hold the line B. flight number
C. ask a question D. To New York
E. May I have your name F. reconfirm my seat
G. please check in H. On May 11th
A: Northwind Airlines. Can I help you
B: Hello, I’d like to (56) , please.
A: May I have your name and (57) , please
B: My name is Daniel Adams and my flight number is 374.
A: When are you leaving
B: (58) .
A: And your destination
B: Buenos Aires.
A: (59) , please... All right. Your seat is confirmed, Mr. Adams. You’ll be arriving in Buenos Aires at 4 o’clock p. m. local time.
B: Thank you. Can I pick up my ticket when I cheek in
A: Yes, but (60) at least one hour before departure time.
A. Hold the line B. flight number
C. ask a question D. To New York
E. May I have your name F. reconfirm my seat
G. please check in H. On May 2nd
Reservations clerk: Northwind Airlines. Can I help you
DanielAdams: Hello. I’d like to (56) , please.
Reservations clerk: May I have your name and (57) , please
Daniel Adams: My name is Daniel Adams and my flight number is 374.
Reservations clerk: When are you leaving
Daniel Adams: (58)
Reservations clerk: And your destination
Daniel Adams: Buenos Aires.
Reservations clerk: (59) , please... All right. Your seat is confirmed, Mr. Adams. You’ll be arriving in Buenos Aires at 4 o’ clock p. m. local time.
Daniel Adams: Thank you. Can I pick up my ticket when I check in
Reservations clerk: Yes, but (60) at least one hour before departure time.
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