[填空题]
·Look at the notes below.
·Some information is missing.
·You will hear Peter Dudley, Chief Executive of the Thorpe Group, giving a talk about his work to a group of business students.
·For each question 16-22, fill in the missing information in the numbered space using one or two words.
·After you have listened once, replay the recording.

{{B}}Peter Dudley
Chief Executive of the Thorpe Group{{/B}}
Peter Dudley’s first job: (16)
At the office Peter Dudley reads: (17)
The Thorpe Group will invest more in (18) industry.
The Thorpe Group promise to customers: (19)
The Thorpe Group staff follow rules to reduce (20) for its customers.
Result of merger: company will move to (21)
The Thorpe Group recruits staff who work well in (22) __

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[填空题]
·Look at the notes below.
·Some information is missing.
·You will hear a man complaining.
·For each question 9-15, fill in the missing information in the numbered space using a word, numbers or letters.
·You will hear the conversation twice.

{{B}}Customer Relations{{/B}}
{{I}}Customer’s Complaints{{/I}}
{{B}}ITEM COMPLAINED:{{/B}} (9) _____________________ drive
{{B}}MODEL:{{/B}} (10) Dimension ________________
{{B}}TIME OF PURCHASE:{{/B}} (11) ______________________ May
{{B}}PRICE:{{/B}} (12) ＄________________________
{{B}}REFERENCE NUMBER:{{/B}} (13) __________________________
{{B}}CUSTOMER’S NAME:{{/B}} (14) ___________________ Philip
{{B}}CONTACT NUMBER: {{/B}} (15) 517 ______________________

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