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potential for management to become isolated from customers and employees. This
phenomenon often occurs not just within top management, but also within middle
management. I’ve seen this isolation phenomenon in many companies. The symptoms are quite apparent: Managers spend a great deal of time talking to themselves and studying operating numbers. They spend precious little time with customers or with employees, trying to understand the system of the business. And when they do spend time with them, they often do not probe deeply into needs, concerns, and opportunities. This phenomenon, often referred to as being "internally focused", can be tremendously insidious (隐伏陷害的). Although the need for understanding and spending time with customers has been well documented, I find few managers spendi A. managers do not make any efforts to ask for employees’ opinions B. managers seldom stay with customers to get information about business operation C. managers spend much time studying the digital data of their business operation D. managers make little contact with customers or employees [单项选择]As the new economy has cooled, there has Been a steady drumbeat of layoff announcements. More than 36,000 dotcom employees were cut in the second half of last year, including some 10,000 last month. But th6 firings went well beyond dotcomland. There were more than 480,000 layoffs through November. General Motors is laying off 15,000 workers with the closing of Oldsmobile. Whirlpool is trimming 6,300 workers; Aetna is letting go 5,000.
The remarkable thing is that US unemployment has so far stayed strikingly low. While the NASDAQ plunged and growth trailed off last year, the unemployment rate fluctuated between 3.9% and 4.1%. That pales compared with the unemployment rates during Old Economy dark years like 1992 (7.5%) and 1982 (9.7%). And it gives the lie to an Old Economy article of faith--that there was a "natural rate of unemployment below which the economy could not operate without spurring inflation". The supposed natural rate: just under 6%. How to account fo A. Because the labor conflicts with the management. B. Because the other companies lay off their employees. C. Because it has lost its credits in the world. D. Because the global economy declines. 我来回答: 提交
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