[单项选择]A. Customers have the priority over profit.
B. Profit has the priority over Customers.
C. Profit and customers are given equal importance.
D. Customers are satisfied at the expense of the company.

[单项选择]E-commerce customers feel that over 80 percent of their decision to purchase or not reside in issues beyond their online experience according to a research based on interviews with 976 active customers of various top performing e-commerce companies (excluding travel) including Amazon. com, AOL-Time Warner, and Yahoo. What’s really important to customers is brand performance. Current, former and potential customers were asked to describe their ideal e-commerce company vis-a- vis a subset of the top e-commerce companies. Of the five functional attributes customers use to evaluate e- commerce companies, the Clicks Interaction driver makes up only 15 percent of decision-making. The Clicks driver incorporates all aspects of the customer’s online experience, including pricing, customer support, the quality of offerings, and mistake rectification. Brand Performance topped the list (35 percent), followed by Financial Longevity ( 18 percent), Strategic Direction ( 17 percent) and Clicks In
A. their own online experience
B. brand performance
C. their decision to purchase
D. percentage of the issues

[填空题]In many restaurants, customers can have a free glass of water _________________(除了付款的食物外).

[填空题]Three advantages that children have over adults in language learning include: ______ , and ______.

[判断题]We understand you have over 20 years’ experience ______ this particular line of business.
A．with B．of
C．in D．on

[填空题]Customers have the fight to make a list of their ______ (complain) about the hotel’s service.

[填空题]Customers have the right to make a list of their ______ (complain) about the hotel’s service.