更多"A. Customer service departmentB. De"的相关试题:
[填空题]
- A. Customer service department
- B. Design department
- C. Engineering department
- D. Facilities department
- E. Finance department
- F. Human resources department
- G. Legal department
- H. Shipping and receiving department
Richard Saunders is responsible for accepting materials from their suppliers.
[单项选择]
Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The (47) delivery time was five business days, so I expected to receive the items no later than February 11. When this day came and my order had not arrived, I was upset.
I waited another week to (48) any unexpected ’postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem. They responded immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to (49) my gratitude to the Customer Service Department. You are a credit to your fine co
A. estimate
B. estimated
C. estimation
D. estimating
[填空题]When should the Customer Service Department come up with a plan to improve their service（）
[填空题]CUSTOMER SERVICE
Customer service has become such as an important competitive
differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. pe
