[单项选择]The move to self-service has meant that in many shops, fewer tasks are now performed by store assistants.Typical tasks which remain are making sure that shelves and counters are fully (19) taking the customer’s payment, and (20) the purchases.However, in some shops, the more traditional selling skills are still important.In larger stores, it is normal for a range of (21) to be rotated among staff, giving greater work variety.
Every customer has different (22) and different reasons for coming into the store.Some know (23) what they want, ask for it and buy it.Many, however,are not sure, and if they are not (24) correctly they may go somewhere else to buy.The store assistant must (25) when and how to offer help, and gain the customer’s confidence with the (26) amount of questioning about what they are looking for.They can then give information and advice about the products which might (27) A. assess
B. validate
C. test
D. question

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[单项选择]The move to self-service has meant that in many shops, fewer tasks are now performed by store assistants. Typical tasks which remain are making sure that shelves and counters are fully (19) , taking the customer’s payment, and (20) the purchases. However, in some shops, the more traditional selling skills are still important. In larger stores, it is normal for a range of (21) to be rotated among staff, giving greater work variety.
Every customer has different (22) . and different reasons for coming into the store. Some know (23) what they want, ask for it and buy it. Many, however, are not sure, and if they are not (24) correctly they may go somewhere else to boy. The store assistant must (25) when and how to offer help, and gain the customer’s confidence with the (26) amount of questioning about what they are looking for. They can then give information and advice about the products which might (27) A. reviewing
B. observing
C. looking
D. watching

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