[填空题]Many people find it difficult to make up their minds whether to change their career path.

[单项选择]People from many countries find it difficult to understand how the majority of Americans live comfortable lives without the support of a public welfare system. Medical care in the United States is expensive; university education can cost ＄20,000 per year; living well after a worker retires requires more money than will be paid through the Social Security System. Most Americans prepare for those needs by saving a part of their salaries in saving banks; others invest in industries or service corporations in hopes of receiving greater profits. Most Americans also buy insurance of many kinds. In buying insurance, a working person agrees to pay a set sum of money every month or at other regular intervals. In exchange, he or she receives money when needed. Life insurance guarantees a sum of money to survivors of the person in case of death. Medical and hospital insurance guarantees payment of large medical and hospital bills. There is also dental insurance and insurance that pays money when
A. By working for long hours.
B. By saving a part of their salaries.
C. By setting up their own industries.
D. By working for services.

[单项选择]Although Beethoven could sit down find make up music easily, his really great compositions did not come easily at all.
They cost him a great deal of hard work. We know now often he rewrote and corrected his work because his notebooks are still kept in museums and libraries. He always found it hard to satisfy himself.
When he was 28, the worst difficulty of all came to him. He began to notice a strange humming in his ears. At first he paid little attention, but it grew worse, and at last he consulted doctors. They gave him the worst news any musician can hear: he was gradually going deaf. Beethoven was in despair; he was sure that he was going to die.
He went away to the country, to a place called Heiligenstadt, and from there he wrote a long farewell letter to his brothers. In this letter he told them how depressed and lonely his deafness had made him. "It was impossible for me to ask men to speak louder or shout, for I am deaf," he wrote. "How could I possibly admit an i

[单项选择]Colour-blind people often find it difficult to （）between blue and green.
A. separate
B. compare
C. distinguish
D. contrast

[填空题] How to deal with difficult people on the phone
One of the skills required of today’s successful business people is the ability to deal with difficult people on the phone. The Reed Employment agency has come (31) with some advice to help business people get the best from the caller.
First of all, accept that people can be rude when they are (32) pressure. Try to find out (33) they are angry - even if you have to guess. And, importantly, never get angry back. Many problems are caused by a simple misunderstanding. Therefore it is essential (34) remain calm so that you can get to the root of the problem and thus have (35) better chance of resolving it, Understand that maintaining your calm is much easier than it sounds - but you can prepare (36) designing a strategy. Most call centres train staff (37) these techniques; other office workers need to train themselves. The trick is to be really nice back (38)