[填空题]If your infant ______ has a temperature of 100.2 degrees or more, you should call your physician.

[填空题]If your infant ______ has a temperature of 100.2 degrees or more, you should call your physician.

[填空题]If your infant _____________ has a temperature of 100.2 degrees or more, you should call your physician.

[简答题]Questions 4
·Your company has planned three staff development courses:
·Time management for all;
·Health and Safety procedures in the workplace;
·Better interpersonal communication skills
·You have been asked to write a report, explaining which one of these courses you think would be most useful for people who do the same kind of job as you.
·Write the report, saying which course you have chosen. Explain why you feel it would be the most useful and also explain why the others are not so suitable.
·Write 200- 250 words your Answer Sheet.

[单项选择]It has been argued that an infant under three who is cared for outside the home may suffer because of the separation from his parents. The British psychoanalyst John Bowlby maintains that separation from the parents during the sensitive "attachment" period from birth to three may scar a child’s personality and predispose to emotional problems in later life. Some people have drawn the conclusion from Bowlby’s work that children should not be subjected to day care before the age of three because of the parental separation it entails, and many people do believe this. But there are also arguments against such a strong conclusion.
Firstly anthropologists point out that the secluded love affair between children and parents found in modern societies does not usually exist in traditional societies. For example, we saw earlier that among the Ngoni the father and mother of a child did not rear their infant alone--far from it. But traditional societies are so different from modern societies
A. should not be sent to school
B. should be cared for outside the home
C. will not suffer from parental separation
D. don’t mind who will look after them

[简答题]Question 4
· Your organisation has undertaken a series of experiments in order to become more cost effective．
You have been asked to write a report summarising the results of these cost-reducing strategies．
· Write the report to the General Manager．including：
——a general introduction to this reform．
——One or two of the most effective strategies in this reform，
——One of the problems that surfaced during the course，
——what measures were taken to solve the above-mentioned problem．

[单项选择]A. She has a temperature. B. She suffers from a headache.
C. She has a sore throat. D. She often feels dizzy.

[单项选择]A client who is breast-feeding has a temperature of 102°F (38.9℃) and complains that her breasts are engorged. Her breasts are swollen, hard, and red. Which of the following actions would be inappropriate in managing the client’s breast engorgement（）
A. Applying frozen cabbage leaves to the breasts.
B. Encouraging the client to shower with her back to the water.
C. Encouraging the client to nurse her baby frequently.
D. Applying a breast binder to support the breasts.

[单项选择]What is Mr Smith’s troubleA. He has a temperature and a bad cough.B. His temperature is gone but he still coughs.C. He doesn’t have a temperature but he has a bad cough.

[多项选择]Question 2 Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer: expressing concerns with the customer’’s difficulties emphasizing the company’’s commitment to providing service to the customers clarifying the company’’s policy and why the request is not justifiable Question 3 Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information: what help has been provided by other companies what have been the effective ways of providing such help what

[多项选择]Question 2 Your company has been concerned with the disposal of its used computers which have not been fully depreciated. You have been asked to write a proposal concerning better ways of disposing used computers. Write your proposal, including the following: a description of what has happened to the old computers in the past a description of a new way of disposing of used computers an explanation of why this new approach is sound recommendations for further research on this approach Question 3 Your company has been receiving complaints about the employees’’ manner of answering phone calls from customers. Your manager has asked you to write a report of the problems with the way the employees handling phone calls from customers. Write the report, including the following information: why phone calls from customers are of significance to the company what complaints there are about the employees’’ manner of answering phone calls what can be do

[多项选择]Question 2
· Your department has followed individual buying decisions for a long time.
· Write a report about it.
· Write 200-250 words on the separate answer paper provided.

[多项选择]Your company has found that ineffective time management is one of the major problem areas through- out the workforce. You have been asked to put forward some suggestions for improving the situation.
Discuss, and decide together:
·Why poor time management can become a major problem in companies
·What procedures could be adopted to ensure that time is managed effectively.