[单项选择]The example of a customer buying a handbag is used to show that
A. visual confirmation and product specifications help improve online sales.
B. online shopping has its own advantages as well as disadvantages.
C. women are more attracted to photographs of products than men buyers.
D. photographs often help to increase immediate sales by at least 10 percent.

[单项选择]The scariest part of buying a used car is not being completely sure of what condition it’s in. A car that’s been in a major accident is always a bigger risk, but sellers often try to hide this information. Andrew Bleakley, evaluator-inspector, runs a mobile vehicle inspection service in Montreal. For about $ 80 he will perform a full, unbiased inspection on a used vehicle. In his ten years as a professional inspector, Bleakley has seen a lot. He warns, "Watch out for dealers demonstrating vehicles which are used, not new. They may have been in a collision." He adds that it is not uncommon in Ontario and Quebec especially for unscrupulous sellers to toll back the odometer or to even disengage it. Bleakley has special tools to check for this.
Bleakley always recommends hiring an independent technician to inspect the condition of a used car before you buy it. The problem is that finding someone qualified to do the inspection includes checking the compression and drive line, fluids,
A. how long it has been used
B. what color it is
C. whether it has been in a collision
D. whether it leaks oil

[单项选择]Which film is used as an example to prove that the audience gets a movie and a personal essay for the price of one（）
A. When Harry Met Sally.
B. Sleepless in Seattle.
C. You’ve Got Mail.
D. The Lady Vanishes.

[填空题]customer support

[简答题]customer mobility

[填空题]customer service

[填空题]

Jupiter Sports Group Customer Service
CUSTOMER	Jerome (9)
PRODUCT INTERESTED	(10) sports equipment
ADDRESS	(11) Dryden Avenue
CITY	(12)
ZIP	(13)
PHONE NUMBER	(14)
CONTACT NAME	(15)