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June 3, 2007
Dear Sir or Madam:
I enclose our new price list, which will come into effect, from the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have in creased our prices. We are paying 10% more for our raw materials than we were paying last year. Some of our subcontractors have raised their prices by as much as 15%. As you know, we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last 40 years. We will not compromise that reputation because of rising costs. We, therefore, decided to raise the price of some of our machines. We hope you will understand our position and look forward to your orders.
Faithfully yours,
John Smith
Sales Manager

Why should the prices be increased
Because the prices of the

[填空题]June 15, 2006
Dear Sir,
Your shipment of twelve thousand "Smart" watches was received by our company this morning. However, we wish to make a number of complaints concerning the serious delay in delivery and your failure to carry out our instructions with regard to this order.
Late delivery of the goods has caused us to disappoint several of our most valued customers.
The second complaint concerns(沙发) the mismatch in color between the watches we ordered and those delivered.
As a result of the above problems, therefore, we feel that the most suitable course of action is to return to you unpaid any of the goods considered unsatisfactory. We look forward to your prompt reply.
Yours sincerely,
Marks Swift
Managing Director,<