[A] No Excuse
[B] Worry About saving Money, Not saving Face
[C] Leave the Ego at the Door
[D] No victory Laps
[E] No Easy Targets
[F] Be Direct
Michael Dell revolutionized the PC biz with a direct-sales model that keeps costs low and customer satisfaction high. That was 19 years ago, y. et Dell is still outdistancing rivals. Credit his management principles:
41.________________.
It’s an attitude, not just a business model. When the CEO talks, he doesn’t mince words, and workers shouldn’t either. They’re supposed to question everything and challenge their bosses. And no one is exempt. In Dell’s own annual 360-degree review, workers complained of his detached style, so he has pledged to be more emotionally engaged.
42.________________.
Dell believes in accountability above all else: "There’s no ’the dog ate my homework’ at Dell," he warns. A mana
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