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Letter One

Dear Sirs,
On 5th October I bought one of your expensive "Apollo" fountain pens from Julian’s, a big department store of this town. Unfortunately I have been unable to use the pen because it leaks and fails to write without making blots. I am very disappointed with my purchase.
On the advice of Julian’s manager I am returning the pen to you and enclose it with this letter for correction of the fault.
Please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.

Letter Two

Dear Sirs,
Thank you for your letter of 9th October enlosing the defective "Apollo" fountain pen, received today. We very much regret that the pen you bought has given you trouble.
Normally each of our pens is individually examined before being passed into store and it is har

Dear Sirs,
　　　　　　 　　　　　　　　　 Printed Cotton Piece Goods
We are importers of textiles (纺织原料) and manufactured cotton goods. We have recently concluded some satisfactory business with the Metals & Minerals Corporation, Beijing Branch. We now have a good demand for the captioned items (标题所列商品) and therefore write to you in the hope of establishing relations.
From your recently published catalogue, we notice that you are able to supply printed cotton goods. We should be grateful if you would kindly send us some samples of the goods which you can supply together with a price list giving details of packing and weight so as to enable us to go fully into the possibilities of business.
We look forward to your early news in this connection and trust that through our mutual cooperation we shall be able to conclude some transactions (交易) with you in the near future.