[填空题]
· Read the memo below from the senior Regional Manager (Asia), Robert Cooker.
· Complete the record card.
· Write a word, phrase or number in spaces 41-45 on your Answer Sheet.

B&Z
{{B}}From the Desk of Robert Cooker{{/B}}
The final thing is a complaint I got when I was in the Hong Kong branch on 11^th August. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she’d come into the London office to talk to Kate Water — she was our Marketing Consultant there — but was treated very impolitely. So the woman, Cindy Green, found me and told me what had happened and asked me to deal with it. Water had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spo

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[填空题]
· Read the memo below from the senior Regional Manager (Asia), Robert Cooker.
· Complete the record card.
· Write a word, phrase or number in spaces 41-45 on your Answer Sheet.

B&Z
{{B}}From the Desk of Robert Cooker{{/B}}
The final thing is a complaint I got when I was in the Hong Kong branch on 11^th August. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she’d come into the London office to talk to Kate Water — she was our Marketing Consultant there — but was treated very impolitely. So the woman, Cindy Green, found me and told me what had happened and asked me to deal with it. Water had insulted her and virtually told her to take her business elsewhere.
I dealt with it because I was on the spo

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[单项选择]
· Read the memo below about business report writing.
· Choose the best word to fill each gap from A, B, C or D on the opposite page.
· For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.

{{B}} Memo{{/B}}
To: All Staff Date: Jan. 22, 2003
From: Head of Training Faculty
{{B}} {{U}}How to write a good business report{{/U}}{{/B}}
The business report is one of the most important communications in business world. To help our staff handle their report-writing tasks successfully, we give some suggestions below:
1. Collect ail the data you need to provide in your report before you begin to write, and be sure that it is complete and accurate. Incomplete or inaccurate data about sales, employee {{U}} (19) {{/U}}, or any other subject can lead the person {{U}} (20) {{/U}} your rep
A. arrange
B. sort
C. edit
D. revise

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