Maintaining internal e-mail systems has long been the bane of the university information-technology director. Servers are unwieldy and unreliable, and in the past several years, the number of student complaints has grown exponentially as forward-moving providers like YahooMail, Hotmail, and Gmail have increased expectations of what E-mail should offer. The solution for a number of colleges has been to wave the white flag and outsource E-mail hosting to the experts.
Microsoft, which owns Hotmail, and Google (Gmail) are the biggest players in the educational E-mail hosting market. Along with the neat-o peripheral gizmos like messaging, calendars, and collaboration tools, the outsourced systems are more stable, have better spam filters, and provide much more storage space than the typical university’s in-house system. At the University of Pennsylvania, its old E-mail service gave students 60 megabytes of storage, just 3 percent of the 2 gigabytes Windows Live now provi
A. University information-technology director refused to replace outdated e-mail systems with new ones.
B. University information-technology director has failed to upgrade the school servers.
C. Maintaining internal E-mail systems is a tough job for university information-technology director.
D. The information-technology director is skilled in providing IT-related assistance.
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