[填空题]Doing Favours at Work
Productivity rises when workers help each other more. Francis Flynn, of Columbia University’s business school, studied 161 engineers working for a telecoms firm near San Francisco. They work in eight teams, but each individually sorts (31) detailed engineering problems sent in from around the country. Mr. Flynn asked each employee to report how (32) he swapped help with each member of the team and who had given relatively more in their exchanges. Thus, he looked separately at the frequency with (33) individual workers made such swaps and at how one-sidedly generous they were. He also asked employees to rate how highly they regarded one (34)
Mr. Flynn correlated the answers he got with information from the firm on employees’ productivity. He found that generous employees who got little (35) exchange were well-regarded by colleagues. Employees who helped colleagues generously but did not receive hel