[单项选择]

M: Customer service. Andey Grant speaking. How may I help you
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do
M: I’m really sorry, madam, I’ll check right away. Would you please tell me your order number
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacati
A. On Thursday.
B. On Friday.
C. On Saturday.

[单项选择]

M: Customer service. Andey Grant speaking. How may I help you
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do
M: I’m really sorry, madam, I’ll check right away. Would you please tell me your order number
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacati
A. Angry.
B. Surprised.
C. Sad.

[单项选择]

M: Customer service. Andney Grant speaking. How may I help you
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do
M: I’m really sorry, madam. I’ll check right away. Would you please tell me your order number
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch’s Mail. I hope you will have a wonderful vaca
A. Angry.
B. Surprised.
C. Sad.

[填空题]According to the passage, how may most intelligent adult feel facing children’s thirst for knowledge

[单项选择]How may years have passed since the pilgrims came to settle in America
A. More than 250years have passed.
B. Nearly 385 years have passed.
C. Approximately 365 years have passed.
D. Exactly 300 years have passed.

[简答题]How may different arrangements can you make of all the seven letters in the word COMBINE

[单项选择]How may Olympic employees and volunteers were there in 23rd Olympics
A. More than 40,000.
B. 12,000.
C. 103,000.
D. 43,000.

[单项选择]How long may I keep the book（）
A. Next month.
B. So long.
C. Very funny.
D. Two weeks.

[单项选择] Time Management
Until recently, books on how to manage your time at work were seen as a bit of a joke in the business world. Many were enjoyable to read (29) weren’t taken seriously.
(30) told their readers to dress well, be positive, decide (31) they were going and then use (32) valuable minute to make sure they got there. One very successful book, first published twenty years (33) and still available in bookshops, is The One-Minute Manager. It tells the story of a keen young man who wants to learn (34) about how to be a top-performing executive. The authors believe that most people
(35) the day putting (36) problems, or when they do try to solve (37) they don’t do enough. According (38) the authors, having achievable targets should be a manager’s aim. Managers everywhere should read (39) book carefully, in order to benefit from (40) sensible
A. lot
B. much
C. more