[单项选择]A) In the shop. C) On their way home.
B) At home. D) In the library.

[填空题]Most customers were satisfied with the way their complaints (handle)（）by the company last month.

[单项选择]Which of the following is the appropriate way to converse properly
A. Never look at the speaker straight in the eyes for fear of being impolite.
B. It is easier to converse in simple, appropriate language.
C. Try to use complex words to show one’s language proficiency.
D. Try one’s best to show off in the conversation.

[简答题]Please accept his strange way of celebration; we can’t ______________ (把我们的宗教信仰强加于他人).

[单项选择]Which of the following is the simplest way for a company to increase its reported operating cash flow（）
A. Record sales on a bill-and-hold basis.
B. Slow down the rate of payment to suppliers.
C. use a third party financial institution to pay suppliers.

[单项选择]

C Two farmers were on their way home one evening after a hard days work. Both were tired. They happened to look up at the sky and saw a black cloud overhead. “Ah!” said one farmer, “tomorrow we shall have rain and the rice will grow well.” The second answered, “Nonsense, the rain will only kill the crops.” So they began to quarrel. Just then a third farmer came along and asked them why they were quarreling. Both farmers explained about the black cloud. “What cloud” asked the third farmer. They all looked at the sky. The cloud was no longer there.

The two farmers were （）.
A. going home
B. going to the field
C. going to work
D. going to see their friend

[填空题]

Web Chat

Today, we’ll talk about a new way of communication online-web chat.
Ⅰ．Participants in chat sessions
A．in the past: (1) to America Online and other commercial online services
B．now: hundreds of websites provide web chat
Ⅱ．Definition of web chat
A．the word "chat" is misleading
B．"chat" means typing and reading (2)
Ⅲ．Ways to enter a web chat room
A．choose to just read the exchanges without participating in the chat by (3)
B．join in by posting your own messages
Ⅳ．Content of chat sessions
A．many chat rooms focus on specific topics
B．chat sessions can lead to stimulating exchanges
C．some chat sessions might be considered (4)
D．some chat rooms are adult in nature
Ⅴ．Procedure of preparation for a web chat
A．locate a (5) that interests you
B．register: use real n