Dear Mr. Suzuki,
The goods we received on July 15 were found not to match our order. The goods we ordered were Item No. 2345, whereas the goods received were Item No. 2354.
We can not understand how this kind of mistake could occur at your end. We have decided to ship the goods hack to your company by freight at your expense and we ask that you refund the $15 000 which we have already paid you. Please post this amount to our account (A/Cno. 1012379). Please note that we hereby also reserve the right to claim any damages arising out of your wrong shipment.
A quick refund will be highly appreciated.
Yours sincerely,
Peterson
Dear Mr. Suzuki,
The goods we received on July 15 were found not to match our order. The goods we ordered were Item No. 2345, whereas the goods received were Item No. 2354.
We can not understand how this kind of mistake could occur at your end. We have decided to ship the goods hack to your company by freight at your expense and we ask that you refund the $15 000 which we have already paid you. Please post this amount to our account (A/Cno. 1012379). Please note that we hereby also reserve the right to claim any damages arising out of your wrong shipment.
A quick refund will be highly appreciated.
Yours sincerely,
Peterson
July 18, 2010
Dear Sir,
We thank you very much for your letter of July 13 enclosing your order for 1,000 pieces of Lotus (莲花) pattern cotton cloth. We appreciate your demand for this article and should like to supply your order from stock as we have been doing.
We are the largest manufacturer supplying the goods. However, recent tastes are changing and the goods you require are now out of fashion. Like other manufactures, we have so little demand for them that we had to stop the production. We suppose, however, that you would like our new substitute product of which we are sending you with the letter.
This has all the good quality of the old product but its appearance is much smarter. We offer it in the price of US $26 per yard (码) C. I.F. (到岸价格) London for delivery with a month. We have sent the ’samples by special express delivery and await your immediate acceptance of the recommendation goods.
Yours sincerely,
Tom Brown
July 20,2004 Dear Sirs, Today we have received your bill for 150 name-bearing(刻有名字的)crystal vases(花瓶) which you sent us the other day. We had ordered these vases on condition that they should reach us by the end of June. But they arrived here 15 days behind the schedule. The customers refused to accept the goods because they arrived too late. Since the vases bear their names, we cannot sell them to other customers. So we asked the customers again and again to take the vases, and finally they agreed to accept them, but at a price cut of 30%. You may understand how we have lost the customer’s confidence in us. In this situation, we have to ask you to compensate for the loss we have suffered. We are looking forward to hearing from you soon. Yours faithfully, G. Pastry
What was the problem with the delivery of the vases ？
They arrived 15 days （）.
Dear,
We have learned from China Daily that you are a leading importer of household electric appliances, and at present you are in the market for Electric Fans.
We, therefore, take pleasure in informing you that we are an enterprise manufacturing various electric fans and have recently produced a new model of gentle breeze electric fan entitled "Chang Feng" whose quality as well as functions has been proved by a scrupulous test, and the designs and colors have been clearly explained in our illustrated catalogue enclosed.
Considering the improvements it offers, we believe you will find our "Chang Feng" a very good seller in your market. If you have interest in dealing with us in "Chang Feng" or other types of the goods shown in our catalogue, please inform us of your requirements together with your banker’s name and address.
For our credit standing, please refer to the following bank:
The Bank of C
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