[简答题]Section D Apology Makes Right Whether used to repair old, strained relationships or to lay the groundwork for new, productive ones, the mighty "sorry" has proved effective. Apologies are powerful. They resolve conflicts without violence, repair disunity between nations, allow governments to acknowledge the suffering of their citizens, and restore balance to personal relationships. They are an effective way to restore trust and gain respect. They can be a sign of strength: proof that the apologizer has the self-confidence to admit a mistake. Apologies, like so many other communication strategies, begin at home. They are one of what some linguists call speech acts and are used to keep relationships on track. Each cultural group has its own customs with regard to conversational formalities, including conventionalized means of repairing disruptions. In the American context, there is enough evidence that women are more inclined to offer an expression of apology than men.