Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she (21) her visit. She told the front-desk clerk she had had a (n) (22) vacation, but was heartbroken about (23) several rolls of Kodak color film she had not yet developed. At that moment she was particularly (24) over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
Now, please understand that we have no written service rules (25) lost photos in the park. (26) ,the clerk at the front desk (27) Disney’s idea of caring for our guests. She asked the woman to leave her a couple rolls of (28) film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a (29) at her home. In it were photos of all the actors of our show, (30) <
A. advice
B. experience
C. quality
D. service
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