[简答题] It has become harder and harder for a teen-ager to stand up against the popularity wave and to go his or her own way.

[简答题] It has become harder and harder for a teen-ager to stand up against the popularity wave and to go his or her own way.

[简答题]Being a good parent is harder now than it has ever been before. In pressurized modern lives, demands to be a fulfilled individual, and a good partner and a good worker, take no account of being a good parent. We haven’t left space for the nurturing parents who expect to provide and children need. As a result, many families in the western world just don’t work.

[填空题]Cellphone etiquette has become increasingly more important.

[填空题]CUSTOMER SERVICE
Customer service has become such as an important competitive
differentiator that it really is no longer solely the responsibility of
41. a small group of individuals staffing around a complaints desk.
42. Customer service is included every employee’s responsibility, and it
43. should be a proactive rather than a reactive strategy. Excellent
44. service wins and keeps up customers. Service means extras—in terms
45. of product, care and information—customised to meet for the similar
46. needs of a group of customers. It has become so relatively complex
47. and inclusive, extending from order planning to postsales service,
48. that a cross-functional team of staff and managers is often one needed
49. for service delivery. Some more things haven’t changed. The three
50. "F"s of service still apply, it has to be fast, flexible, and come
51. from the first person the client contacted. However by today, the first
52. pe

[单项选择]

Electronic mail has become an extremely important and popular means of communication.
The convenience and efficiency of electronic mail are threatened by the extremely rapid growth in the volume of unsolicited commercial electronic mail. Unsolicited commercial electronic mail is currently estimated to account for over half of all electronic mail traffic, up from an estimated 7 percent in 2001, and the volume continues to rise. Most of these messages are fraudulent or deceptive in one or more respects.
The receipt of unsolicited commercial electronic mail may result in costs to recipients who cannot refuse to accept such mail and who incur costs for the storage of such mail, or for the time spent accessing, reviewing, and discarding such mail, or for both. The receipt of a large number of unwanted messages also decreases the convenience of electronic mail and creates a risk that wanted electronic mail messages, both commercial and noncommercial, will be lost, overl
A. the government takes action
B. a new technology is adopted
C. more people are aware of the problem
D. joint efforts are made and new technology is used