When a consumer finds that an item she
or he bought is faulty or in some way does not live up to the manufacturer’s
claim for it, the first step is to present the warranty, or any other records
which might help at the store of purchase. In most cases, this action will
produce results. However, if it does not there are various means the consumer
may use to gain satisfaction. A simple and common method used by
many consumers is to complain directly to the store manager. In general, the
"higher up" the consumer takes his or her complaint, the faster he or she can
expect it to be settled in such a case, it is usually settled in the consumer’s
favor, assuming, he or she has a just claim. Consumers should
complain in person whenever possible, but if they cannot get to the place of
purchase, it is acceptable to phone or write the com A. complain personally to the manager B. threaten to take the matter to court C. write a firm letter of complaint to the store of purchase D. show their written proof of the purchase to the store
[单项选择] Passage One
The Hero My mother’s parents came from Hungary,
but my grandfather could trace his origin to Germany and also he was educated in
Germany. Although he was able to hold a conversation in nine languages, he was
most comfortable in German. Every morning, be, fore going to his office, he read
the German language newspaper, which was American owned and published in New
York. My grandfather was the only one in his family to come to
the United States with his wife and children. He still had relatives
living in Europe. When the first world war broke out, he lamented the fact that
if my uncle, his only son had to go, it would be cousin fighting against cousin.
In the early days of the war, my grandmother begged him to stop taking the
German newspaper and to take an English language newspaper, instead. He A. In Germany. B. In Hungary. C. In the United States. D. In New York
[单项选择]
Passage One
When a conductor in Spain asked to see her train ticket, Janet Loops, an exercise instructor from Palo Alto, Calif., reached for her purse-and discovered her wallet was gone. She had no ticket, passport, credit cards, traveler's checks, cash. It took nearly a week to get a new passport and traveler's checks. Her trip was almost ruined.
To guard against such disasters, especially, overseas, some experts suggest carrying your money and documents in a small, flat pouch around your neck and tucked under your clothing. A fanny pack can be used if carried in front, but be alert-it can be cut off. Other possible ways to foil(阻挠) pickpockets: Wrap rubber bands around a wallet to make it harder to lift from a pocket. Have zippers sewn into your blazer pockets.
The key is to stay alert and "pa A. put your luggage in the trunk B. leave little room for passengers C. not give any passenger a lift D. cover the passenger area with your luggage
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