[单项选择]Passage 1 When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty, or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers favour taking it as true that he or she has a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly and especially when the consumer ca
A. a shop assistant
B. the producer
C. a public organization
D. a store manager

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[单项选择]Passage 1 When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty, or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumers favour taking it as true that he or she has a just right. Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly and especially when the consumer ca
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store

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[单项选择]When a consumer finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty, or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour taking it as true that he or she has a just right.
Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly and especially when the consumer can
A. complain personally to the manager
B. show something provable in written form to the store
C. threaten to take the matter to court
D. write a firm letter of complaint to the store

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[单项选择]Passage 4

When a consumer finds that an item she or he bought is faulty or in some way does not live up to the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help at the store of purchase. In most cases, this action will produce results. However, if it does not there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled in such a case, it is usually settled in the consumer’s favor, assuming, he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the com
A. complain personally to the manager
B. threaten to take the matter to court
C. write a firm letter of complaint to the store of purchase
D. show their written proof of the purchase to the store

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[单项选择]
Passage One

The Hero
My mother’s parents came from Hungary, but my grandfather could trace his origin to Germany and also he was educated in Germany. Although he was able to hold a conversation in nine languages, he was most comfortable in German. Every morning, be, fore going to his office, he read the German language newspaper, which was American owned and published in New York.
My grandfather was the only one in his family to come to the United States with his wife and children. He still had relatives living in Europe. When the first world war broke out, he lamented the fact that if my uncle, his only son had to go, it would be cousin fighting against cousin. In the early days of the war, my grandmother begged him to stop taking the German newspaper and to take an English language newspaper, instead. He
A. In Germany.
B. In Hungary.
C. In the United States.
D. In New York

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[单项选择]

Passage One

When a conductor in Spain asked to see her train ticket, Janet Loops, an exercise instructor from Palo Alto, Calif., reached for her purse-and discovered her wallet was gone. She had no ticket, passport, credit cards, traveler's checks, cash. It took nearly a week to get a new passport and traveler's checks. Her trip was almost ruined.
To guard against such disasters, especially, overseas, some experts suggest carrying your money and documents in a small, flat pouch around your neck and tucked under your clothing. A fanny pack can be used if carried in front, but be alert-it can be cut off. Other possible ways to foil(阻挠) pickpockets: Wrap rubber bands around a wallet to make it harder to lift from a pocket. Have zippers sewn into your blazer pockets.
The key is to stay alert and "pa
A. put your luggage in the trunk
B. leave little room for passengers
C. not give any passenger a lift
D. cover the passenger area with your luggage

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