[单项选择]Who is the caller
A. John Smith.
B. Max Thomas.
C. Max Green.
D. John Thomas.

[单项选择]Who is the caller
A. John Smith.
B. Max Thomas.
C. Max Green.
D. John Thomas.

[填空题]
Caller: John Eastwood from ABC Carpet Company.
He’s interested in our (9) .
Requires details of our (10) .
Total monthly order: approx. ￡ (11) .
Meeting on: (12) .

[单项选择]How will the caller pay the fees
A. By credit card.
B. By cheque.
C. By money order.
D. By cash.

[单项选择]Why does the caller need the literature
A. For a student paper.
B. For a newspaper article.
C. For research.
D. For general interest.

[单项选择]
What happens if a caller presses 1
A. (A) He can leave a message.
B. (B) He can get a monthly schedule.
C. (C) He can find out about tickets.
D. (D) He can get on the mailing list.

[填空题]Caller: Is this the Animal Defense League Answerer: ______ Sorry, I think you have the wrong number.

[单项选择]
How can a caller get directions to the Center
A. (A) Press 2.
B. (B) Press 4.
C. (C) Press 9.
D. (D) Wait until the end of the message.

[单项选择]What does the caller ask the woman to do
A. Respond to the message ASAP
B. Respond only if there is a problem
C. Respond only if the offer is accepted
D. Respond on the day of the flight

[单项选择]Message for: Martina
Caller: Nancy Steadmarsh
Call received by: Louis
Time of call: 9:10 a.m.
Message: Ms. Steadmarsh from Furniture Plus called to make some changes to her order. She wants to halve the number of cabinets and sofas in her company’s last purchase. Apparently sales are down at Furniture Plus this quarter due to the economic slowdown, so they don’t need as much inventory in stock as they thought. Because the order will now be much smaller, she says that we shouldn’t send the order to their company warehouse in Hamiton. Instead she wants us to deliver it directly to their showroom in Bellamy’s Shopping Center. She asked you to call her back to confirm the new arrangements. Her cellphone number is 021-307-2553.
What has Furniture Plus decided to do
A. Switch to a different furniture supply firm
B. Cancel the cabinets and sofas in its original purchase
C. Make reductions in the amount of stock being ordered
D. Add some extra items to the initial order

[判断题]When the person that the caller wants to speak to is out,you may ask the caller to call again later.( )

[单项选择]How long can the caller have the books after the date of posting
A. 3 weeks.
B. 6 weeks.
C. 5 weeks.
D. 2 weeks.

[单项选择]Caller: Hello. I’’m calling about the package tour to Singapore. Woman: ______
A. I’m afraid you have the wrong number.
B. I’m sorry, but I’ve got nothing to let.
C. Yes, speaking.
D. I’m afraid he is not available right now.