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July 20, 2007
Dear Miss White,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products. We are sending you a copy of our latest catalogues under, separate cover, together with samples of some of the skins we regularly use in the manufacture of our products. I regret to say that we cannot send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich(鸵鸟) , not included in the sample, are of the same high quality. Mrs. Angela Wane, our European sales manager, will be in the UK next month and will be pleased to call in you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating (有鉴赏力) buyer. We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrates

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July 20, 2007
Dear Miss White,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products. We are sending you a copy of our latest catalogues under, separate cover, together with samples of some of the skins we regularly use in the manufacture of our products. I regret to say that we cannot send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich(鸵鸟) , not included in the sample, are of the same high quality. Mrs. Angela Wane, our European sales manager, will be in the UK next month and will be pleased to call in you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating (有鉴赏力) buyer. We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrates

[简答题]Dear Mr. White, Thank you very much for your wonderful lecture on Friday last week. I am writing now, on behalf of all the students and teaching staff in the center to say how much we all enjoy your wonderful lecture. We have learned a lot about the recent international development on the IT market and are very grateful to you for your coming to our university and giving us such an interesting and informative talk. Thank you again and we are looking forward to hearing you again. Yours sincerely

[填空题]Dear Miss White,
Following my telephone conversation with you yesterday, we have decided that we would prefer to go to Cambridge for our holiday rather than Birmingham. Of the hotels you suggested, we think that Red Inn would suit us best.
We should like to stay there for two nights from the 23rd, July. Our party will consist of two families, that is, two couples and three boys. Therefore, we shall require two double rooms and a three-bedded room for the kids.
I enclose the completed booking form and check to cover the deposit (押金) of ￡25 per person required at the time of booking. I should be glad to receive confirmation of booking at your earliest convenience.
Yours sincerely,
Frank Simpson

What is the purpose of the letter
To book______for holiday.

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July 20,2004 Dear Sirs, Today we have received your bill for 150 name-bearing(刻有名字的)crystal vases(花瓶) which you sent us the other day. We had ordered these vases on condition that they should reach us by the end of June. But they arrived here 15 days behind the schedule. The customers refused to accept the goods because they arrived too late. Since the vases bear their names, we cannot sell them to other customers. So we asked the customers again and again to take the vases, and finally they agreed to accept them, but at a price cut of 30%. You may understand how we have lost the customer’s confidence in us. In this situation, we have to ask you to compensate for the loss we have suffered. We are looking forward to hearing from you soon. Yours faithfully, G. Pastry

What was the problem with the delivery of the vases ？
They arrived 15 days （）.

[填空题]July 24, 2005
Dear Hospital Administrator,
Last month, my daughter Susan was in your hospital for three days when she had her appendix(阑尾)removed. The nurses were very friendly and I am satisfied that she received good medical care. However, there were several aspects of the service that were not satisfactory.
My first complaint is the fee. We just got the bill and we were charged 400 dollars a day for a semi-private room. The TV, medicine, doctor’s bill, nursing care and lab tests were all extra. That is outrageous(不合理的). She could have had a room all to herself with TV in the best hotel in town for half that. We were paying the bill ourselves and we were not rich people.
Second, the room was not clean. The sheet was dirty. This is a serious concern when you have sick people.
Sincerely,
Mary Brown

W