July 20, 2007
Dear Miss White,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products. We are sending you a copy of our latest catalogues under, separate cover, together with samples of some of the skins we regularly use in the manufacture of our products. I regret to say that we cannot send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich(鸵鸟) , not included in the sample, are of the same high quality. Mrs. Angela Wane, our European sales manager, will be in the UK next month and will be pleased to call in you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating (有鉴赏力) buyer. We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrates
July 20, 2007
Dear Miss White,
Thank you for your enquiry of 16 July. We are pleased to hear that you are interested in our products. We are sending you a copy of our latest catalogues under, separate cover, together with samples of some of the skins we regularly use in the manufacture of our products. I regret to say that we cannot send you the full range of samples. You can be assured, however, that such skins as crocodile and ostrich(鸵鸟) , not included in the sample, are of the same high quality. Mrs. Angela Wane, our European sales manager, will be in the UK next month and will be pleased to call in you. She will have with her a wide range of our products. When you see them, we think that you will agree that only the best quality materials are used, and that the high standard of workmanship will appeal to the most discriminating (有鉴赏力) buyer. We also manufacture a wide range of leather belts and gloves in which you may be interested. They are fully illustrates
July 20,2004 Dear Sirs, Today we have received your bill for 150 name-bearing(刻有名字的)crystal vases(花瓶) which you sent us the other day. We had ordered these vases on condition that they should reach us by the end of June. But they arrived here 15 days behind the schedule. The customers refused to accept the goods because they arrived too late. Since the vases bear their names, we cannot sell them to other customers. So we asked the customers again and again to take the vases, and finally they agreed to accept them, but at a price cut of 30%. You may understand how we have lost the customer’s confidence in us. In this situation, we have to ask you to compensate for the loss we have suffered. We are looking forward to hearing from you soon. Yours faithfully, G. Pastry
What was the problem with the delivery of the vases ?
They arrived 15 days ().
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