[填空题]Sally occasionally calls her grandmother.
Sally ______ calls her grandmother.

[填空题]Sally occasionally calls her grandmother.
Sally_________ calls her grandmother.

[单项选择]Sally seldom does her homework in the morning, ______.

[单项选择]Sally recruited her staff by
A. inviting candidates for a meal.
B. contacting former colleagues.
C. advertising in newspapers.

[填空题]Sally invited us to her wedding last week, and we received the written (invite) ______ yesterday.

[单项选择]

5429686

Why did Sally refuse to work at her auntie’s company （　）
A. Because she wasn’t satisfied with the job.
B. Because she didn’t like her aunt.
C. Because the job is boring.
D. Because the company is far away from the place she lives.

[单项选择]Sally got the money for her company, Close Communications, from
A. a bank.
B. social contacts.
C. her business partner.

[单项选择]听下面一段对话，回答第11至第13题。What did Sally try to show her friends
A. She was successful in business.
B. She was interested in Simon.
C. She was very happy.

[填空题]Sally

[单项选择]Sally ______ an angry letter to all of her coworkers.
A. told
B. lent
C. found
D. sent

[单项选择]When Sally ______ the criminal ______ her house, she screamed at the top of her voice because she didn’t want ______.
A. saw; enter; killed
B. saw; enter; to be killed
C. sees; entering; be killed
D. sees; enter; killing

[单项选择]Why was Sally unhappy
A. She could not sleep at night.
B. She could not talk to the milkman.
C. She had quarrelled with Mr. Smith.

[填空题] Denying Claims
Correct Customers occasionally want something they are not entitled to or that you
Their can’t grant. They may misunderstand their warranties or make unreasonable
34 demands. Because these customers are often unhappy with a product or
35 service, they are emotionally involved in. Letters that say no to emotionally
36 involved receivers will probably be your much most difficult communication
37 task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38 be disagreeing--that’s an art." Fortunately, the reasons-before-refusal plan
39 enables you to be empathic and artful in handling with bad news. Obviously, in
40 denial letters you will need to adopt the proper tone. Don’t blame on customers
41 or suggest that the customer does not read or understand what the contract or
42 relative policies, even if they are at fault. Avoid use "you" statements that
43 sound pre