[单项选择]The quality of the goods we have received is not as good as the ( ) you presented.
A. sample
B. example
C. for example
D. gift

[简答题]regular orders, if, the quality of your goods, we shall place, to our satisfaction, with you, turns out

[简答题]We have received your letter complaining our delay of shipment, and we are very sorry that we have not been able to deliver your order on time. The delay was caused by the belated arrival of some the raw materials. It is on account of the reasons entirely beyond our control. We are glad, however, that your order will be ready for shipment next week, and we hope that they will arrive in time for the season.

[单项选择]Do not despatch the goods until you have received the cheque.
A. Check the goods before you dispatch them.
B. If you have not got the cheque, do not send out the goods.
C. You can send out the goods only after you have checked them.

[填空题]

Dear Mr. Suzuki,
The goods we received on July 15 were found not to match our order. The goods we ordered were Item No. 2345, whereas the goods received were Item No. 2354.
We can not understand how this kind of mistake could occur at your end. We have decided to ship the goods hack to your company by freight at your expense and we ask that you refund the $15 000 which we have already paid you. Please post this amount to our account (A/Cno. 1012379). Please note that we hereby also reserve the right to claim any damages arising out of your wrong shipment.
A quick refund will be highly appreciated.
Yours sincerely,
Peterson

What did Mr. Peterson complain about
He complained about the（　）of the goods.

[填空题]We have received your letter, and after our discussion we ______ (决定赔偿您的损失).

[单项选择]We have received the documents and （　） delivery of our Order No. 202 which arrived here yesterday.
A. made
B. taken
C. make
D. take

[填空题]

Dear Sirs,
We have just received a letter from our client in Indonesia advising that about 10% or, to be
exact ,9520 gunny(麻) bags have been found broken with a total loss of approximately 4,500 kgs of sugar. According to the Surveyor’s Landing Report, one copy of which is enclosed for your reference, the breakage of the bags is due mainly to the fragility(易碎)of the gunny bags. The Surveyors has further found that the bags are woven with jute (黄麻) of very inferior quality. Therefore, your corporation, instead of either the shipping company or their surer, should be hold responsible for the loss of the goods. In view of the preceding, you are requested to compensate our client in Jakarta for the total loss of sugar at the FAS(船边交货价)value of US $105.00 per ton. Your early settlement of this will be appreciated.
Faithfully yours,
B. Kaasen
Henderson Ltd.

Which kinds of letters does the letter belong to
It belong

[单项选择]The goods we offered are （） good quality with reasonable price.
A. in
B. of
C. with
D. upon

[填空题]

July 20,2004 Dear Sirs, Today we have received your bill for 150 name-bearing(刻有名字的)crystal vases(花瓶) which you sent us the other day. We had ordered these vases on condition that they should reach us by the end of June. But they arrived here 15 days behind the schedule. The customers refused to accept the goods because they arrived too late. Since the vases bear their names, we cannot sell them to other customers. So we asked the customers again and again to take the vases, and finally they agreed to accept them, but at a price cut of 30%. You may understand how we have lost the customer’s confidence in us. In this situation, we have to ask you to compensate for the loss we have suffered. We are looking forward to hearing from you soon. Yours faithfully, G. Pastry

What was the problem with the delivery of the vases ？
They arrived 15 days （）.

[填空题]We have received your letter of May 10th,(inform)______us ofthe rise of the price．