Passage Three
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for t
A. the lane they get in is faster than other lanes
B. the lane they get in is slower than other lanes
C. it's better to stand in a newly-opened lane
D. it's better to find the nearest and shortest checkout lane
Passage Three
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for t
A. the lane they get in is faster than other lanes
B. the lane they get in is slower than other lanes
C. it's better to stand in a newly-opened lane
D. it's better to find the nearest and shortest checkout lane
Passage Three
Most English people have three names: a first name, a middle name and the family name. Their family name comes last. For example, my full name is Jim Allan Green. Green is my family name. My parents gave me both of my other names.
People don’t use their middle names very much, So "John Henry Brown" is usually called "John Brown". People never use Mr. , Mrs. or Miss before their first names. So you can say John Brown, or Mr. Brown; but you should never say Mr. John. They use Mr. , Mrs. or Miss with the family name but never with the first name.
Sometimes people ask me about nay name. "When were you born, why did your parents call you Jim" they ask. "Why did they choose that name" The answer is they didn’t call me Jim. They called me James. James was the name of nay grandfather. In England, people usually call me Jim for short. That’s because it is shorter and easier than James.A. one
B. two
C. three
D. four
Passage Three
The traditional American Thanksgiving Day celebration goes back to 1621. In that year a special feast was prepared in Plymouth, Massachusetts. The colonists who had settled there had left England because they were denied of religious freedom. They came to the new land and faced difficulties in coming across the ocean.
The ship that carried them was called the Mayflower. The North Atlantic was difficult to travel. There were bad storms. They were assisted in learning to live in the land by the Indians who lived in the region. The Puritans, as they were called, had much to be thankful for. Their religious practices were no longer a source of criticism by the government. They learned to adjust their farming habits to the climate and soil.
When they selected the fourth Thursday of November for their Thanksgiving Celebration, they invited their neighbors, the Indians, to join them in dinner and a prayer of gratitude for the new life. They r
A. made life difficult for them
B. helped them to adjust
C. taken their land
D. been too afraid to talk to them
Passage Three
Cooperative competition. Competitive cooperation. Confused Airline alliances have travelers scratching their heads over what’ s going on in the skies. Some folks view alliances as a blessing to travelers, offering seamless travel, reduced fares and enhanced frequent-flyer benefits. Others see a conspiracy of big business, causing decreased competition, increased fares and fewer choices. Whatever your opinion, there’ s no escaping airline alliances: the marketing hype is unrelenting, with each of the two mega-groupings. One world and Star Alliance, promoting itself as the best choice for all travelers. And, even if you turn away from their ads, chances are they will figure in any of your travel plans. By the end of the year, one world and Star Alliance will between them control more than 40% of the traffic in the sky. Some pundits predict that figure will be more like 75% in 10 years.
But why, after years of often ferocious competit
A. Delight.
B. Indifference.
C. Objection.
D. Pnzzlement.
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