[单项选择]When our university laboratory bought this microscope we were given a one year's ______.


A. reservation
B. security
C. proof
D. guarantee

[单项选择]When our university laboratory bought this microscope we were given a one year's


A. reservation
B. security
C. proof
D. guarantee

[单项选择]When our health and strength gradually diminish, ______.


A. our learning may grow lively and active
B. our emotions may not change accordingly
C. our mind and spirit can continue to develop
D. our mind can be expanded with work and play

[单项选择]When fixed assets are bought under a hire purchase agreement, the Him Purchase Interest Suspense is recorded in ______. (a)fixed assets (b)shareholder's equity (c)intangible assets (d)liabilities

[单项选择]I certainly got stuck when I bought this raincoat; every time I go out in the rain, it shrinks some more.

[单项选择]When a customer finds that what he or she bought has a fault in it, the first thing he or she should do is to ______.


A. complain personally to the manager
B. threaten to make the mater to court
C. write a firm letter of complaint to the store
D. offer some written proof of what he or she bought to the store

[单项选择]

When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty(保单), or any other helpful records at the store of purchase. If this action does not work, there are various means that may be used to gain satisfaction.
A simple and common method is to complain directly to the store manager. Generally, the "higher up" the consumer takes his complaint, the faster he can expect it to be settled In such a ease, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, and especial ly when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
The store manager may advise the consumer to write to the manufacturer. If so, the
A. This tape recorder doesn't work.
B. The tape recorder is not so good as before.
C. The sound coming out of the right speaker is unclear.
D. This is the warranty, you must change a new one for m