[单项选择]When an American gives you the thumbs-up, he in fact ______.


A. means that you are number one
B. wants to please you
C. needs to call a waiter
D. expresses his satisfaction with you

[单项选择]When an American gives you the thumbs-up, he in fact ______.


A. means that you are number one
B. wants to please you
C. needs to call a waiter
D. expresses his satisfaction with you

[单项选择]When will he come again
When he______, I'll let you know.


A. come
B. comes
C. will come

[单项选择]—When will he come again
—When he ______, I'll let you know.


A. come
B. comes
C. will come

[单项选择]Where do you think Mac is when he is talking with his wife Liz


A. In the kitchen.
B. In the bedroom.
C. In the bathroom.
D. In the living room.

[单项选择]

When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty(保单), or any other helpful records at the store of purchase. If this action does not work, there are various means that may be used to gain satisfaction.
A simple and common method is to complain directly to the store manager. Generally, the "higher up" the consumer takes his complaint, the faster he can expect it to be settled In such a ease, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, and especial ly when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
The store manager may advise the consumer to write to the manufacturer. If so, the
A. how to avoid buying a faulty item
B. how to deal with complaints from customers
C. how to make an effective complaint about a faulty item
D. how to settle a consumer's complaint about a faulty item

[单项选择]When he shouted, "If you men had been in a really straight line, I would have heard only one sound when you hit that wall!" the officer __________.

[单项选择]When he says "You won't be for long" the writer means that ______.