Passage Three
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for t
A. have it repaired by others
B. send the product to others
C. ask the customer representation to say sorry to him
D. ask for a refund from the store
Located in New South Wales, one of Australia’s most agriculturally, industrially and culturally rich areas, Charles Strut University (CSU) is an institution of higher learning funded by the Australian government. Five colleges (学院)—the College of Arts, the College of Commerce, the College of Education, the College of Health Studies, and the College of Science & Agriculture— offer courses from undergraduate to doctoral levels. The University is named in honor of the great explorer Captain Charles Strut and is more than 100 years old.
CSU has excellent teaching staff, facilities, and services at all campuses, and is at the leading edge of the delivery of information technology services. It offers a balance between theory and practice in its courses and collaborates (合作) with universities from Several other countries in joint teaching and research. It has earned a reputation for producing graduates well-prepared for entry into the workforce.
我来回答: