[填空题] Denying Claims
0. Customers occasionally want something they are not entitled to or that you CORRECT
00. can’’t grant. They may misunderstand their warranties or make unreasonable THEIR
34. demands. Because these customers are often unhappy with a product or
35. service, they are emotionally involved in. Letters that say no to emotionally
36. involved receivers will probably be your much most difficult communication
37. task. As if publisher Malcolm Forbes has pointed out, "To be agreeable while
38. be disagreeing—that’’s an art." Fortunately, the reasons-before-refusal plan
39. enables you to be empathic and artful in handling with bad news. Obviously, in
40. denial letters you will need to adopt the proper tone. Don’’t blame on customers
41. or suggest that the customer does not read or understand what the contract or
42. relative policies, even if they are at fault. Avoid use "you" statements that
43. sound preachy. Instead, the safest
[简答题]{{B}}Section C{{/B}}
Space is a dangerous place, not only because of meteors (流星)
but also because of rays from the sun and other stars. The {{U}} (26)
{{/U}} again acts as our protective blanket on earth. Light gets through,
and this is {{U}} (27) {{/U}} for plants to make the food which we eat.
Heat, too, makes our environment {{U}} (28) {{/U}} Various kinds of rays
come through the air from outer space, but enormous quantities of radiation from
the sun are {{U}} (29) {{/U}} off. As soon as men leave the atmosphere
they are exposed to this {{U}} (30) {{/U}} and their spacesuits or the
walls of their spacecraft, if they are inside, do {{U}} (31) {{/U}} a lot
of radiation damage.
Radiation is the greatest known danger to
{{U}} (32) {{/U}} in space. The unit of radiation is called "rem".
Scientists have reason to think that a man can put up with far more radiation
than 0.1 rein without being damaged; the figure of 60 rems has been a
[多选题] 乘务组准备会内容包括: ( )
A.检查乘务组成员证件、装具齐全有效
B.检查乘务组成员个人准备情况
C.通报航班特殊旅客及要客情况
D.根据航线特点细化职责分工
E.对航班安全工作做重点强调
[单选题]霍州煤电集团炼焦煤选煤厂采用较多的洗选工艺是( )。
A.重介
B.重介-浮选
C.重介-跳汰
D.浮选
[多选题]棘轮紧线器使用前应检查（ ），吊钩、棘轮或换向爪磨损达10%者禁止使用。
A.吊钩
B.钢丝绳
C.转动装置
D.换向爪
[单项选择]
It’s not much, but it’s home. Francis Chan, an engineer, lives in Hampstead, north Lon don, in a flat that’s just 4ft wide by 21ft long. He loves it.
Tiny though it is, it has got all the comforts. Peter Baynes, Chan’s architect(建筑师), has achieved a clever piece of design, according to architectural experts.
The Chan mini-house was built on what was once a path down the side of a big Victorian house. Not an inch of space is wasted.
When you step in through the front door, you’re standing in the shower, on Britain’s only self-cleansing doormat(自动清洁门垫). A door opens on to an equally tiny toilet with washbasin. Two steps further in comes the kitchen, complete with full-sized cooker and fridge, and washer/ drier. A worktop folds down from the wall.
Another step and you’re into the dining/office area. Four people can sit here for dinner, says Chan as he sets the table-top into place. He even has a fold-do
A. Shower, kitchen, toilet, dining table and bed.
B. Shower, toilet, dining table, kitchen and bed.
C. Shower, toilet, kitchen, dining table and bed.
D. Shower, kitchen, toilet, bed and dining table.
[单选题]《中国南方电网有限责任公司电力事故事件调查规程》第5.4.1.3条的规定，一般事故的调查期限为（）日。
A.15
B.20
C.30
D.40
[单选题]患者女,胎儿枕左前位,胎心146次/分,宫口开大3cm。在产程护理措施中,错误的是( )
A.指导合理进食
B.休息时取左侧卧位
C.鼓励2~4小时排尿一次
D.每隔1~2小时听一次胎心
E.宫缩时嘱正确用腹压
[判断题] 可将单相三孔电源插座的保护接地端(面对插座最上端)与接零端(面对插座最左下孔)用导线连接起来,共用一根线。
A.正确
B.错误
[单项选择]公安民警要确立和坚定法律信仰，增强( )观念，严格公正文明执法，自觉接受法律的约束。
A. 服务至上
B. 法律至上
C. 稳定至上
D. 安全至上
[单项选择]
|
患者王某，A1缺失，A2B1做基牙，采用PFM全冠桥修复。 |
为避免干扰比色的准确性应选用下列哪种光线比色
A. 白炽灯
B. 日光灯
C. 白色自然光
D. 阳光
E. 红色光 紫外光
[单项选择]适宜季节移植有中央主干的毛白杨，一般不会采用的技术措施为（）。
A. 去冠
B. 缠干
C. 裸根
D. 假植
[简答题]阅读《论衡》中的一段文字，回答下列小题。
昔周人①有仕数不遇②，年老白首涕泣于途者。人或谓之：“何为泣乎”对曰：“吾仕数不遇，自伤年老失时，是以泣也。”人曰：“仕奈何不一遇也”对曰：“吾年少之时，学为文，文德成就，始欲仕宦，人君好用老。用老主亡，后主又用武，吾更为武，武节始就，武主又亡。少主始立，好用少年，吾年又老。是以未尝一遏。”
①周人，即周朝的人。②仕数不遇：几次想做官都没机遇周人始终没有做官的机遇的表面原因是什么其根本原因是什么？
[单选题]调整互感器二次压接线柱时，确保试验电流回零，并用（）测试确认线柱无电流后，方可进行操作。
A.A.电流表
B.B.万用表
C.C.电压表
D.D.电阻
[判断题]杆塔施工过程需要采用临时拉线过夜时，应对临时拉线采取加固和防盗措施。( )
A.正确
B.错误
[单项选择]邓小平理论的精髓是：（）
A. 社会主义本质论
B. 解放思想，实事求是
C. 社会主义市场经济论
D. 改革开放论
[单项选择]在下列医疗保险费用的支付方式中，更容易刺激医生提供过量服务，获取多偿付费用的方式是（）
A. 按人头付费方式
B. 按服务单元付费方式
C. 按病种付费方式
D. 总额预算付费方式
[单项选择]
{{B}}
以下提供若干个案例每个案例下设若干道考题。请根据答案所提供的信息，在每一道考题下面的A、B、C、D、E五个备选答案中选择一个最佳答案。{{/B}}
|
某职业病防治所对某厂石棉矿工进行用力肺活量测定，测定的总人数为31人，其中11人已确诊为石棉肺患者，9人是可疑患者，另外11人是非患者，比较3组的平均用力肺活量发现：三个样本均数各不相同 |
欲比较三组所属的总体均数有无差别，应进行
A. 两两比较的t检验
B. 两两比较的u检验
C. 随机区组设计的方差分析
D. 完全随机设计方差分析
E. 方差齐性检验
[单选题]（ ）是实现社会主义现代化、创造人民美好生活的必由之路。
A.A、中国特色社会主义道路
B.B、中国特色社会主义理论体系
C.C、中国特色社会主义制度
D.D、中国特色社会主义文化
[单选题]非居民企业在中国境内承包工程作业或提供劳务的,应当自()之日起30日内,向项目所在地主管税务机关办理税务登记手续。
A.合同签订
B.非居民企业入境
C.项目立项
D.项目开工
[单选题]患者，男性，22岁，因"发热、食欲减退5天"入院，入院后诊断为伤寒，对该病人宜采取的隔离措施是
A.不予隔离
B.消化道隔离
C.接触隔离
D.虫媒隔离
E.严密隔离
[判断题]线路停电时,必须按照断路器、母线侧隔离开关、负荷侧隔离开关的顺序操作,送电 时相反
A.正确
B.错误
[单选题]以下哪种人不是康复医学的主要工作对象
A.残疾人
B.孤寡老人
C.老年病人
D.慢性病人
E.外伤后遗症功能障碍者
[多项选择]中国居民王某将其拥有的北京一处房产无偿赠送给好友黎某，双方签订房屋权属转移合同并按规定办理了房屋产权过户手续。下列关于契税和印花税的表述中，正确的有( )。
A. 上述交易双方，王某缴纳印花税和契税，黎某缴纳契税不缴纳印花税
B. 契税的计税依据由征收机关参照房屋买卖的市场价格核定
C. 契税纳税人应在该房产的所在地交纳契税，印花税的纳税人应在缴纳契税时一并就地缴纳印花税
D. 契税纳税人的纳税义务在房屋权属转移合同的当天发生，印花税纳税人的纳税义务在房屋权属转移合同签订时发生
[单项选择]下列哪项是反映维生素B负平衡的早期指标（）。
A. 血清同型半胱氨酸水平
B. 血清维生素B12浓度＜1.1mmol/L
C. 血清全结合咕啉
D. 脱氧尿嘧啶抑制试验
E. 血清全钴胺素Ⅱ
