[单项选择]Motivate your employees like Jack Welch
I just returned from speaking to hospitality executives in Oslo and Amsterdam as part of my work as a communications coach. While preparing for the presentations, I asked the organizers about the biggest challenge facing hospitality managers in their countries. The answer was exactly what I hear from their U. S. counterparts: motivating employees to offer exceptional customer service. The challenge is universal across countries and industries. Fortunately, so is the solution.
Motivation starts with employee engagement, and engagement begins with effective communication skills. In my presentation to hotel and travel executives, I quoted Jack Welch, former CEO of General Electric (GE) and current Business Week columnist, who once said: ’ No company, large or small, can succeed over the long run without energized employees who believe in the mission and understand how to achieve it. ’ Three key points
A. Employees around the world have the same expectations.
B. Good communication with the staff is crucial to a company’s success.
C. Customer recognition and loyalty will lead to stronger staff motivation.
D. A company can be sure of success if it meets the employees’ basic needs.

最新试题

• ●    [判断题]不同资料使用者对同一比率的解释和评价通常是一致的。()
• ●    [单选题]()加上不同作用的精油,顾客带上氧气面罩吸氧15分并休息片刻,可有效改善肺功能,有提神醒脑
• ●    根据外商投资企业和外国企业所得税法律制度的规定，下列各项中，应计入应纳税所得额的有( )。
• ●    拨道时指挥人员距拨道人员，不得少于（）m。
• ●    [单选题]影响计算机图像质量的主要参数有( )。
• ●    [判断题]一只二氧化碳气瓶，工作压力为15MPa，这只瓶的充装系数为每升0.60公斤。