[填空题]{{B}}PART FIVE{{/B}}
{{B}}· Read the text below about customer loyalty.
· In most of the lines 34-45, there is one extra word. It is either grammatically incorrect or does not fit in with the sense of the text. Some lines, however, are correct.
· If a line is correct, write CORRECT on your Answer Sheet.
· If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.{{/B}}

{{B}}Increasing Customer Loyalty{{/B}}
Customers are not revolutionaries. They are attracted to the certainty of knowing that
what they buy it will be good value for money or will perform a particular task effectively.
34. They are cautious but their loyalty, without once achieved, is the key to business success.
35. Brands can help to create customer loyalty by providing us a signpost to certainty and
36. safety. Ideally, when a customer sees a product, it leads to a range of positi

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