[单项选择] In recent years, Israeli consumers have grown more demanding as they’’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in ten citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, "Let’’s be nicer," says Itsik Cohen, director of a consulting firm. "Nothing happens without competition." Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry,
A. if customer complaints go unnoticed by the management
B. unless foreign companies are introduced in greater numbers
C. ff there’’s no competition among companies
D. without strict routine training of employees

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