[单项选择]Marriage guidance counsellors never stop hearing it. "He (or she) never listens," warring couples complain, again and again, as if they were chanting a mantra(吟颂祷文) . And it is the same at work. Bosses say it of executives they are displeased with, and the executives return the compliment with interest when complaining about their bosses. Customers say it about suppliers who have cocked up, and suppliers—having patiently explained why on this occasion they cannot provide exactly what is wanted—say the same about their customers. Like married couples, we all shout the accusation at others, pretending that we ourselves are faultless.
Yet in our hearts we know many of the mistakes we make come about because we haven’t listened sufficiently carefully. We get things wrong because we haven’t quite understood what was wanted, or haven’t sussed out(推断出) the implications of what we were told. Anyone who has ever written the minutes of a long meeting will know how hard it is to remember—eve
A. take control over the speaker’s remarks
B. understand the speaker’s situation and feelings
C. take over the speaker’s job and do it well
D. say something that never embarrasses the speaker

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