[单项选择]

One thing that Ismael Matos, 23, says he’s learned on his job as a special agent with the Geek Squad, is that there are no stupid questions—not even when a customer asks where the power button is. The goal, Matos says, is first to "strip out the jargon. " You know what he means: those terms like gigs, Ram, and motherboard that civilians don’t typically use in everyday conversations. Once he establishes a common language with the customer, Matos can focus on building a relationshipone that he hopes will pay off in the future. Matos knows that clients often don’t have the same skills he does. His customers ask for help not only with setting up new computers and installing software, but also with digital cameras, wireless Internet access and even getting their iPod synced with iTunes.
We live in the age of Web2.0, when Internet viewers are fast becoming content creators. We may log in to social networking sites such as Digg and Technorati, r
A. All the tech support persons need to make those lingo easy-to-understand
B. A big conversation is needed between the customer and the tech support persons
C. The users need to learn some tech lingo to understand the tech support persons
D. The users can escape from one tech support person and find another one