[填空题]Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any (36) you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain (37) . In a chain store ask to see the manager.
Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in (38) , write a letter. Be sure to (39) to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not (40) with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to (41) or repair the faulty

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