[单项选择]Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right. (76)It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts an
A. ask what receipt numbers you should give
B. say how you feel about the matter
C. it is necessary to send receipt
D. it is important to keep a record of what you say

最新试题

• ●    下列对于诉讼制度说法正确的是：
• ●    [多选题]在煤气管路上动火时可靠的安全隔断装置有哪些。
• ●    [多选题]不享受我行信用卡免息还款的情况包括以下几种( )。
• ●    [单选题]铁碳合金相图上的共析线是( )。
• ●    我国流行的肾综合征出血热的病原主要是
• ●    装卸机械的转向装置一般有（）三种形式。