[单项选择]Providing Superior Customer Service
You can use customer service as a powerful way to set yourself apart from your competition．It’s one of the strengths a small business has，and by emphasizing customer service，you can compete with larger companies who may offer more variety，lower prices，and other perks you can’t afford．Here are four maxims to help make sure you leverage your small business status to provide the best customer service possible．
If a customer has a problem．apologize and fix the problem．Make sure to let customers let off their grievances，even if you are tempted to interrupt and over a refund creates ill will．Keep in mind that a complaint about your company is an opportunity to turn the situation around and create a loyal customer．Obviously，some customer requests are too outrageous to comply with．If that’s the case．do your best to offer a moderate，appealing alternative．
Ask your customers to rate your service on a regular basis．This can be done via a
A. politely say no to them．
B. offer as much help as you could．
C. fax the related information to them．

最新试题

• ●    [判断题]行政许可法规定的听证程序只能应利害关系人的申请举行。
• ●    [单选题]向轨道衡上取送检衡车体重量的车辆经过轨道衡时，必须按照规定的检衡办法进行，以保证轨道衡能测
• ●    [多选题]环网柜应在（ ）后，方可打开柜门。
• ●    [判断题]配电线路、设备15米及以上钢筋混凝土杆、钢管杆吊装、组立（拆除）属于三级作业风险
• ●    [单选题]10kV带电作业绝缘防护用具的出厂试验方法是加压20kV，试验时间为( )m
• ●    [单选题]PGM-48钢轨打磨列车的磨头横向调节量为( )。