Passage Three
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for t
A. see store clerks sitting around watching TV
B. receive warm greetings from clerks
C. show their respects to clerks
D. be given a pamphlet introducing the goods
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最可能的出血原因是（）
America has long been considered the land of opportunity by those from other countries. Americans, too, believe that the United States provides almost limitless opportunity for those who want to open businesses on their own.
Today, Americans are still fond of trying their hand at becoming small business people, even though only one out of two survives the first two years. Many of these people start their businesses for the wrong reasons: to get away from the paper work of their present jobs or to exchange the responsibility of their present jobs for freer life styles. But more, not less, paper work and responsibility come with ownership of a small business. John Shuttleworth, owner of the recently successful news magazine Mother Earth, reports having had to work sixty hours straight in order to bring out the first issue.
John Shuttleworth waited years after thinking about the idea for Mother Earth before he attempted to put out the first issue. During that time, h
A. One can start a small business at home.
B. America’s development depends a lot on small businesses.
C. Many people in America start small businesses to escape paper work.
D. 50% of the small businesses fail because the owners are not well prepared.
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