剑桥商务英语中级-155

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剑桥商务英语中级-155
[单项选择]When the move is completed, staff will
A. have their old phone numbers.
B. be given new phone numbers.
C. use some new and some old phone numbers.
[填空题] A
Market awareness of the MP3 has exploded and the retailer who specializes in MP3 is seeing growth like never before. Admittedly, some customers buy their first MP3 in the supermarket, but for advice, add-ons and particular services they turn to the specialist. There are a large number of MP3 retailers and I can’t help but feel the market only has room for four players. Undoubtedly, customer service is the factor that differentiates operators and I think this year we will probably see rationalization in the sector.
B
When I first started in the industry, MP3 were retailing at a thousand pounds and were as large as box files. Now, prices are constantly being driven down, because they are getting more compact and also there is intense competition between the MP3 providers. This will continue, and while retail dealers’ profits will be affected dramatically, MP3 providers will have to generate more revenues by offering more services to the MP3 user.
[单项选择]The blue containers should be labeled with
A. your new desk number.
B. a list of the contents.
C. the number of containers use
[填空题]Need to discuss (9)
Aim to produce new (10)
Check that the Sales Coordinator and the (11) can come.
Arrange for a (12) to be available.
[填空题]Are you one of those people who doesn’t trust anyone else to do what needs to be
done Some managers they can’t bear anyone else to help them in any way. They
34. don’t believe that anyone can do such a job as well as they can. It is not surprising
35. that they then get overwhelmed by work and complain that they have far too much
36. to do, but it could be argued that it is by their own fault. If they learnt to delegate,
37. they would have much more time available. Besides the saving time and freeing
38. them to concentrate on tasks that are important, delegating also benefits to the
39. company. If managers delegate effectively, their staff will become more skilled and
40. committed. Asking staff to make the decisions improves their efficiency and morale.
41. This will contribute itself not only to the success of the team, but to the success of
42. the company as a whole. More importantly, it will also show how good a person’s
43. managerial skil
[填空题]Telephone Etiquette
Proper Telephone Etiquette is more important than ever in today’s business environment. Much of our business communication takes place on the phone: in the office, at home, in the car, virtually anywhere. In this area, proper phone technique can make or break deals or relationships The following are some guidelines to help you use the phone as a powerful tool.
First is the greeting. When answering the phone for business, be sure to identify yourself (and your company, if applicable). (8) Thus, the other party does not think they have reached a wrong number.
Use proper phone etiquette from the start. You want to be sure to be polite to the gatekeepers i. e. secretaries, receptionists etc. that answer the phone for your business contacts, as they are the ones who have the power to put you through. They may sit outside the office, but they too have influence and power so a greeting such as "Good morning" is important. (9) S
[多项选择]PART TWO
·Write 40-50 words on your separate sheet.
·Mike Hunnicutt, Managing Director of Cyber International, New York City, is going to visit your company. The aim of the visit is to discuss an agency agreement.
·You made some telephone calls to check the arrangements, and you made some hand-written notes on Mr. Hunnicutt’ schedule.
·Use the program and the hand-written notes to write a letter (about 120-140 words) to Mr. Hunnicutt telling him about the changes to his program.
·You are advised to lay out your letter properly. Do not include the address in your letter.
Mr. Hunnicutt, Cyber International
Programme of Your Visit
Monday 18:00 Arrive at International Airport. Our driver will take you to the Peace Hotel--fully
booked. Wonder Hotel instead.
09:00 Driver collects you from hotel- needs to collect 30 minutes earlier as far away
Tuesday Tour of factory with Factory Manager.
Return to ho
[填空题]______
[单项选择]The office moving is necessary because
A. the department needs more staff.
B. the ground floor is more convenient.
C. of the increase of staff numbers.
[单项选择]Next week’s meeting of project managers will be on
A. Wednesday morning.
B. Wednesday afternoon.
C. Thursday afternoon.
[单项选择]1^stApril 20—
Dear Mr. Jones,
I am pleased to confirm our ability to meet your requirements for the HDC Graphics Workstation.
Considering your special needs, I suggest that you place your order for the agreed equipment as soon as possible. The (19) time for hardware for example is 6 weeks from receipt of order to (20) . Thus, an order placed with us tomorrow will (21) delivery to your site by the week commencing Monday, May 15th.
All orders must be accompanied by a (22) of 20% of the total amount shown on the attached (23) . The (24) amount should be paid no later than one week following delivery. Please note that (25) charges have not been included, and a separate invoice covering these charges will be (26) at the time of delivery.
As I (27) you on the phone, this particular hardware runs the (28) version of EUCLID-IS, 2.2b. However, it is not expected tha
A. delivery
B. arrival
C. transport
D. postage
[填空题]Job with MATSU as (5)
Responsible for (6)
Must have knowledge of (7)
Apply by (8)
[填空题]BCT Corporation
Job Application Form
Name: Mr. Jay (1)
Address: On record
Post: (2)
Reference No.: (3)
Request: Send (4) as well.
[单项选择]What is the last day in which important office work can be completed
A. Wednesday.
B. Thursday.
C. Friday.
[单项选择]The phones will be handled by
A. Peter Brook.
B. George Harvey.
C. Dave Riley.
[单项选择]Where does the speaker think the laser printers should go
A. In their current position.
B. In the center of the room.
C. Along one of the walls.
[单项选择]Sales Strategies .Vary with Product Life Cycles
One of the most important concepts in sales management and marketing is that of tile product life cycle. This is a historical record of the life of a product, showing the stage in its life the product has reached at a particular time. By identifying the stage that a product is in or may be heading towards, companies can formulate better marketing plans. All products have ’lives’ in as much as they are created, sell with varying profitability over a period of time, and then become obsolete and are replaced or simply no longer produced. A product’s sales position and profitability can be expected to fluctuate over time and so, at each successive stage in the product’s cycle, it is necessary to adopt different tactics.
The two main features of the product life cycle are unit sales and unit profit. The unit sales figures usually jump on introduction, as a response to heavy advertising and promotion, as customers buy the p
A. a sharp rise in production costs.
B. the product becoming outdated.
C. an increase in customer complaints.
D. less support from sales management.
[单项选择]Which problem has been sorted out
A. The position of the drinking machine.
B. The amount of light in the new office.
C. The desk plan for the ground floor.